Enrolled families at Chatterbox

If your child is unwell

If you child is unwell and unable to participate fully in learning experiences, we request that you keep your child away from the Centre, both for his/her comfort and well-being and to minimise the spread of any infection.

If your child is suspected of having or is confirmed to have an infectious disease he/she will need to be excluded from the Centre. The aim of exclusion is to reduce the spread of infectious disease and Chatterbox has a detailed exclusion policy outlining minimum exclusion periods which is based on recommendations from Staying Healthy: Preventing Infectious Diseases in Early Childhood Education and Care Services (5th Edition). Please remember that the recommended exclusion period is the minimum time your child will need to be excluded. Your child may need to stay at home for longer until s/he is well enough to return.

The Centre Manager reserves the right to request a Medical Clearance from a doctor clearing your child of any contagious illness prior to returning to the Centre.

Download our Medical Clearance form


Taking holidays

Your family is entitled to 4 weeks absence during any one calendar year, calculated on a pro rata basis (e.g. 1 week for every 3 months of attendance) for which half the daily fee will be charged.

These absences must be taken in week blocks (not individual days) and your annual entitlement must be used by the beginning of the first term the following year.

Download our Notification of Holidays form


Public holidays

As we are committed to providing continuity of care for your child our educators are employed in a permanent capacity and are therefore paid for public holidays.

In an effort to meet this responsibility while maintaining affordability for our families, Chatterbox offers a 50% reduction of the daily fee on these days.


Absences from the centre

As the Centre is limited by Licence to the number of children who can attend each day, if your child is absent we are unfortunately unable to offer a make-up day.

We are happy however to offer you a change of day within the same week where there is availability. Fees are still payable for any absence from the Centre.


Cancelling enrolment

Two weeks’ notice in writing to the Centre Manager is required if you would like to cancel your child’s enrolment at Chatterbox.

Please note that if you do not attend the Centre during the notice period, you are unable to claim government fee assistance for that period and full fees will be payable.

Once your account is paid in full at the end of your child’s care, your Security Deposit will be refunded.  Any accounts left unpaid will have their bond withheld.

Download our Notification of Termination of Care form